Skip a loan payment from anywhere! You can submit your Skip-a-Pay
form from your desktop or laptop computer using our banking website — all in a matter of minutes. Simply follow the steps below.
If you haven’t already, download the Skip-a-Pay form here
. You will need to print the form and then fill it out and sign it in pen in order to submit it through the secure online messaging system. Then, either take a picture of the form with your phone or scan it. Please ensure the image is clear, well-lit, and legible, with the entire form visible, as shown below.
LOG IN & FIND THE SECURE MESSAGING SYSTEM
Next, log in to your account
. On the left-hand side of the page, click the "Secure Messaging" button, located under "Other Services."
BEGIN YOUR MESSAGE
The secure messaging page should appear as shown in the photo below. To begin your message, click the pencil icon. From the drop down menu above the text box, choose ‘Skip a Pay’ from the options.
ADD YOUR FORM PHOTO
Next, you’ll need to add a photo of the form to your message. Tap the paperclip button as shown below, then upload your photo or scanned form image.
Once the image has been added, you’ll be able to see the file name below the text box. You’ll then need to add a short message in the message body indicating that your message includes the form, such as the example below (the form will not submit without a message in the body). Finally, tap the “Send” button. Please do not travel away from this page until it finishes loading. Sending may take several seconds depending on your device and network connection.
And you’re all set! You will receive an email at the address associated with your FNCU account shortly after submitting confirming the receipt of your secure message.
Need more help? Have additional questions? No problem! You can contact us
with any questions or concerns, and we are happy to help.