You can receive money via Zelle INTO your FNCU account.
If you wish to send money, we offer a similar service called Pay A Friend through our partner, Payveris, which works in exactly the same way as Zelle.
Some facts about Pay A Friend:
Will the recipient be notified? Yes. Once the FNCU member initiates the transfer, the recipient will receive a confirmation email or text immediately that they have a pending transaction. The recipient must accept the transaction within 10 days or it will be canceled. The text message will come from 860-724-2029 and the email will come from email@example.com.
Can I store frequent payees? Yes. You can store information about frequent payees (recipients) to use again at a later date.
When will the funds leave my account? Funds will stay available in the FNCU member's account until the recipient accepts the transaction. The recipient must accept the transaction within 10 days or it will be canceled. Once accepted, recipient will receive funds within 1-2 business days.
Can I cancel the transaction? Absolutely! You may can cancel the transaction as long as the recipient has not yet accepted it. Once accepted, it cannot be canceled.
Is it secure? How will I know if the funds were transferred to the right person? You will be prompted to create a security question and answer that only your intended recipient can answer. If the recipient enters in the wrong answer to the security question or email address/mobile number three times they are locked out and the transaction is canceled. The FNCU member would need to set up another transaction for the recipient.
When the recipient accepts the transfer, they must enter a valid routing number and account number. It is then sent to their financial institution for processing (which takes 1-2 business days to post to their account). If the recipient enters an incorrect account number, the transfer will fail and funds will be returned to the FNCU member's account. If the recipient inadvertently enters an account number that is correct but not owned by the recipient, the recipient will need to reach out their financial institution for assistance.