We provide alert options to help recognize fraudulent charges as soon as they happen, so we can work with you to freeze your accounts quickly and prevent additional fraud.
Account & Security Alerts
Members who use online banking have the ability to receive notifications for account changes.
How to get started:
- Log in to online banking
- In the upper right corner of your My Accounts page, click on the silhouette of a person in a circle and select Manage Alerts.
- Select the format you would like to receive your notifications — text message or email (or both)— along with a verification of your contact information.
Account alerts allow you to be notified of the following statuses for each of your accounts. Each account can have different alert settings. While these alerts come quickly, they are not in real-time but offer a great level of security and protection:
- If your account balance drops below a pre-specified amount
- If your balance exceeds a pre-specified amount
- If a credit or debit transaction exceeds a pre-specified amount (Note: this amount can be as low as $0 to alert you for all transactions)
Security alerts allow you to be notified in real-time about any or all of the following changes:
- When your ID, password, email address, phone number, alert preferences, or other settings have been changed
- If a PIN has been enabled or disabled
- If a transfer has been conducted of a pre-specified dollar amount or more
"Suspicious" Transaction Alerts
There are occasions when a transaction occurs on your debit or credit card that we may consider unusual ("suspicious") in comparison to your typical spending patterns. In these situations, someone from our team will contact you via the phone number associated with your account to verify the transaction. This is not something you need to set up, and is included with your membership with us.
We will ask you to confirm if transaction(s) were authorized by you and will provide you with date(s), transaction(s), and amount(s). You will need only to verify with Yes or a No and will not be asked to provide any account information. If you receive a call like this and are concerned that it may not be valid, call us directly at 888-328-8677. We'll be happy to determine if the call was legitimate and take you through any next steps needed.
If you need additional assistance setting up alerts, visit a branch location or call us at 888-328-8677 and our team can walk you through the process step-by-step. For your security, we cannot access your dashboard and set them up for you.