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Visa Benefits

Benefits

  • Dark Web Monitoring: continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.
  • Data Breach Notifications: sends notifications on large-scale breaches so you can act quickly should a breach affect your personal information.
  • Stolen Wallet Assist: A stolen wallet can mean a lost identity. If your wallet is stolen you will receive guidance to help you cancel or replace key documents like your credit cards, driver’s licenses, Social Security cards, insurance cards and more.
  • One-Bureau Credit Monitoring Alerts1: helps you stay on top of your credit to help detect fraud more quickly. Alerts are sent when key changes are made to your credit file with a major credit bureau.
  • Credit, Bank & Utility Account Freezes: provides instructions and links so you can quickly freeze credit, bank and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.
  • Restoration Assist: U.S.-based Identity Restoration Specialists are available Monday to Friday 6 a.m. – 5 p.m. PST with guidance and with next steps to assist you should you become a victim of identity theft or other suspicious activity. Note: Visa Cardholders will have access to special discounts if they are interested in purchasing a more robust identity theft offering that includes additional Restoration features such as the LifeLock Million Dollar Protection™ Package. 
  • U.S.-Based Member Services & Support: is available Monday to Friday 6 a.m. – 6 p.m. PST and Saturday 7 a.m. – 1 p.m. PST.

How to Enroll

Visa cardholders must enroll to use NortonLifeLock and can choose the complimentary ID Navigator benefit, or a more robust NortonLifeLock™ product at a special discounted price.

Complimentary Coverage

  • Visit www.cardbenefitidprotect.com and enter your Visa credit card number to confirm eligibility.
  • Upon confirmation, you will be directed to a custom NortonLifeLock™ landing page to select the complimentary ID Navigator benefit.
  • The checkout process begins. View your Order Summary (no cost for the benefit), enter your email address, and create a password.
  • Next, provide Name, Date of birth, Phone, Address, Credit authorization,  and Social Security Number. 
  • Review the order, accept terms and conditions, then you will receive a confirmation page and confirmation email.
  • Once enrollment is complete, you will be directed to the Member Portal to view and manage the new benefit.

Paid benefit upgrade

  • Visit www.cardbenefitidprotect.com and enter your Visa credit card number to confirm eligibility.
  • Upon confirmation, you will be directed to a custom NortonLifeLock™ landing page to select the discounted paid benefit upgrade.
  • The checkout process begins. View your Order Summary and the cost for the benefit upgrade. Enter your email address, create a password, and you can choose to add family members and/or more features to their plan.
  • Enter your payment plan preference, either monthly or annual, and payment information.
  • Next, provide Name, Date of birth, Phone, Address, Credit authorization,  and Social Security Number. 
  • Review the order, accept terms and conditions, then you will receive a confirmation page and confirmation email.
  • Once enrollment you are now a paid member of NortonLifeLock and will be  directed to the Member Portal to view and manage your plan.

Frequently Asked Questions

Q. How is the personal data cardholders enter for Dark Web Monitoring stored and managed? How do cardholders know their personal data shared with NortonLifeLock is secure?
Personal data is stored and managed by an advanced secure cloud database, which is encrypted and protected with multiple layers of security measures.

Q: How can cardholders be sure the personal data they enter for Dark Web Monitoring is not used or sold by NortonLifeLock™ employees?
Any personal data is encrypted. Only a few selected employees who undergo training on how to handle personal data can access it. These employees must provide their own unique credentials every time they access personal data and are subject to monitoring by our Information Security and Compliance team. See the NortonLifeLock™ Global Privacy Statement for additional details.

Q: Can NortonLifeLock remove cardholders’ personal data from the dark web?
Unfortunately, no. The content on the dark web is not centralized and is owned by many different (usually anonymous) owners. Only the owner of the content can remove or modify the content.

Q: How does NortonLifeLock help cardholders who receive a Dark Web Monitoring notification?
Within the notifications, advice is provided on next steps they can take to help protect their personal data. When available, it will include links to additional resources. If cardholders have additional questions they can go to support.norton.com.

Q. How does NortonLifeLock help if a cardholder’s personal data is leaked in a data breach?
Notifications are sent that provide best practices and suggested next steps they can take to help protect their personal data. Plus, they can visit support.norton.com.

Q: How do cardholders enroll? What information will they need to provide?
Visa cardholders should visit www.cardbenefitidprotect.com and complete the eligibility verification. Once verified, cardholders will be redirected to the offer page on Norton.com where ID Navigator enrollment is available. Enrollment in ID Navigator will require first name, last name, SSN, date of birth, address, phone
number, and email address.


Q: What are some common triggers for dark web, credit, and data breach notifications?
A cardholder’s personal information detected on the dark web, a hard credit check, or an update to a cardholder’s credit file are a few examples. Data breach notifications are sent regarding large data breaches that may impact consumers.

Q: If a cardholder receives an alert, what should they do next?
Each alert will include information about next steps. Specifics vary by type of alert.

No one can prevent all identity theft.
1 Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met, you will not receive Credit Features from Equifax. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.

Benefit

  • Simply call 1-800-847-2869, 24 hours a day/7 days a week, and Roadside Dispatch® will ask you where you are, what the problem is, and will remain on the phone while arranging a dispatch to a reliable tow operator or locksmith.
  • You pay a set rate per service call.
  • No membership is required, and you don’t need to pre-enroll.
  • No annual dues.
  • No limit on usage.

For a set price per service call, the program provides:

  • Standard Towing – Up to 5 miles included
  • Tire Changing – must have good, inflated spare tire
  • Jump Starting
  • Lockout Service (no key replacement)
  • Fuel Delivery – up to 5 gallons (plus the cost of fuel)
  • Standard Winching

Not only will you not have to search for the name of a local tow operator, you may even save money because rates are pre-negotiated. All fees are conveniently billed to your Visa® account.

Please keep in mind that you will want to read the full terms and conditions for further details including replacement restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.

Frequently Asked Questions

Q. Who are the service providers and what do they provide?
Service providers are independent contractors who provide emergency roadside assistance and towing services. All contractors are solely liable for their services.

Q. What other fees or limitations should I keep in mind?
Towing rates apply to vehicles with a weight of up to one-ton gross vehicle weight. If you require a tow for more than five miles, you must pay the cost beyond five miles. If a secondary unit being towed behind is not included, it can be accommodated for an additional fee.Additional fees may apply for winching services under certain circumstances.

You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival.

For complete Terms & Conditions, click here