Support

Click on the image below to launch FNCU Quick Support.

QuickSupport for PC
QuickSupport for Mac

Screen Sharing Terms of Use Agreement

IMPORTANT – READ CAREFULLY: This Terms of Use Agreement ("Agreement") is a legal agreement between you and First Northern Credit Union (“Credit Union” including Credit Union employees and other parties authorized to conduct screen sharing) which governs your access to and receipt of support from Credit Union to remote access of your home computer system to analyze problems, sources of problems, and when appropriate, to fix problems accessing the Credit Union’s internet bank website (“website”).

By clicking on "Accept" you agree to be bound by the terms of this Agreement. In addition, by utilizing this Screen Sharing Service, you will be deemed to have accepted the terms of this Agreement.

You agree that you are a member of the Credit Union, and the purpose of this Agreement is to assist in getting website access from your home computer to your Credit Union accounts. You agree that your computer is not being used primarily for income producing business purposes.

You agree that the computer being accessed under this Agreement is owned by you, and that you have authority to make this Agreement.  You understand that it is your responsibility to make back-up copies of any data on your computer’s hard drive.

You agree that you own legal copies of any operating system (Windows, Mac OS, Linux), anti-virus and other software that may be related to your ability to access Credit Union’s website. When possible, Credit Union will advise you if you need to reinstall software, update and run your anti-virus software or download and/or purchase software to correct any problem. Credit Union will not offer software for sale. Any recommendations to use certain software, regardless of whether it is free or not, are outside the scope of this Agreement; Credit Union is not responsible for any operating system or software decisions you make.

In order for Credit Union to effectively diagnose your problem, you agree to provide Credit Union remote access to your computer’s desktop screen and other applications in your computer in accordance with the instructions provided by Credit Union employees. Some machine configuration data and personally identifiable information may need to be temporarily collected. This information will not be maintained after the conclusion of the screen sharing session. You understand that by allowing screen sharing, Credit Union will be able to view all objects on your computer’s desktop screen. Prior to approving this Agreement and allowing screen sharing access, you should close and/or remove any item on your desktop that you consider personal in nature. For more information about the Credit Union’s information collection and use practices, please refer to the Credit Union’s Privacy Statement.

Credit Union makes no promise, guarantee or warranty that it can repair the problem(s) associated with access of your home computer to the website. Credit Union will not diagnose or repair any other problems with your home computer.  Credit Union may, at its expense and with your permission, use a third party provider under this Agreement. This Agreement covers the use of any third party provider.

CREDIT UNION DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF ANY EFFORTS UNDERTAKEN PURSUANT TO THIS AGREEMENT

LIMITATION OF LIABILITY; CREDIT UNION ASSUMES NO LIABILITY FOR CONSEQUENTIAL DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL CREDIT UNION BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT.  IN NO EVENT SHALL OUR LIABILITY EXCEED 25.00 USD.

Credit Union reserves the right to change the terms of this Agreement.

Credit Union may terminate this Agreement at any time.

This Agreement is governed by the laws of the State of Illinois.

02/2011

FNCU QuickSupport Installation

Step 1: After pressing the button above, you will see a "File Download" message in which you should press "Run" to allow FNCU QuickSupport to run on your computer.

Step 2: After pressing "Run," a progress bar will be visible until the FNCU QuickSupport is downloaded to you computer.

Step 3: After having downloaded the application, proceed to press “Run” to initiate the FNCU QuickSupport application.

Step 4: You will be prompted to accept the Screen Sharing Terms of Use Agreement Summary in order to continue with FNCU QuickSupport.

Step 5: After accepting the Screen Sharing Terms of Use Agreement Summary, you will have access to the FNCU QuickSupport application which will provide you with an ID and a Password. Please relay this information to the FNCU representative so that the Quick Support session can be initiated on your computer.