Online Banking Fraud Checklist

Do you believe your online banking credentials have been provided to an unauthorized person?
Are you no longer able to log into your account? If you have security alerts set up, have you received an alert?

If you receive an alert that contains a link via email or text message, it is not advisable to click this link. Account and Security Alerts (text or email) from First Northern will never contain a link.
Your username and password should never be given out to any individuals requesting these details. First Northern will NEVER request this information from you. We will NEVER ask to remotely connect to your computer. If you have provided your log in credentials, or have shared your computer screen while logging into your account with someone claiming to be from First Northern, you will need to follow these steps.

Call First Northern immediately to report the suspected fraud at (888) 328-8677 during business hours.
To protect you, First Northern Credit Union will lock your online banking access while recovery takes place. We will check your account for any transfers or payments that have recently posted and will attempt to cancel them.
Since First Northern wants to ensure your security and privacy, we cannot make changes to your password. We also cannot provide any assistance with computer security, malware, or viruses. We can only recommend that you contact a legimate source for assistance with any recovery processes needed for your device.
Since First Northern is unable to change your online banking password, we will prompt you to create a new online banking profile withe a new password.
- When creating your new online banking profile, select a password that you have not used previously, is strong and unique, and does not have any obvious connections to any identifying words or personal information.
- Any alerts, preferences, or notifications you previously had in place will need to be set up again.
You also have the right to file a police report.

Suspicious Activity Texts for First Northern Debit Cards

As fraud evolves, the resources we can use to reduce your risk evolve as well. Starting in February 2025, First Northern Credit Union Visa® Debit Card users will receive text messages to verify potential suspicious activity on their cards.

Chase Fraud Alert Scam

An increase in fraud with Chase accounts has created an opportunity for scammers to take advantage of consumers by claiming to assist with these fraud incidents.

Unpaid Tolls Scam

Recently, Illinois residents have been waking up to text messages on their phones claiming they have an unpaid balance - which is associated with a hefty fine if left unpaid. This scam may provide your financial and personal information to those would would use it for fraudulent activities and avoiding it may be easier with our tips.